1. Basic provisions
1.1. MAXPLAZA, operated by the company, is an accommodation facility categorized as a hotel that provides accommodation, catering and ancillary services.
1.2. The hotel provides accommodation only to duly registered guests – upon presentation of a valid identification card, passport or other proof of identity.
2. Reservations and accommodation
2.1. The hotel is obliged to respond in time to every order for accommodation services. Orders for accommodation services are accepted in writing or by other means. Orders that have been confirmed by the hotel and have not been cancelled by the customer in time are mutually binding.
2.2. The hotel is obliged to accommodate the guest from 14.00 hours at the earliest and until 24.00 hours at the latest.
2.3. A guest who requests accommodation before the check-in time also pays for the previous night or the night before the check-in time. early check-in fee according to the current price list and time of check-in.
2.4. If a guest books a single room and the booking has been confirmed, he/she will only pay for the single room even if he/she has been accommodated in a double room or suite.
2.5. The hotel provides services in the quality and scope determined by the relevant decree on the categorization and classification of accommodation and catering facilities, according to which the hotel has been classified.
2.6. Hotel MAXPLAZA may, in exceptional cases, offer different accommodation than agreed, as long as it does not differ substantially from the confirmed booking.
2.7. Only persons who are free from infectious diseases are allowed to stay at the hotel
2.8. The hotel will give the guest an accommodation card upon check-in with the guest’s name, room number, arrival and departure date and time for vacating the room on the last day of the stay.
2.9. The hotel is entitled to request from the guest who has not paid a deposit of 100% of the price of the stay upon booking – the balance due upon arrival, credit card identification or cash deposit.
2.10. Guests without a guaranteed reservation usually pay the bill upon arrival.
2.11. For accommodation and other services, the guest is obliged to pay the prices in accordance with the valid price list, which is available at the hotel reception or at the individual resorts of the hotel.
2.12. Guests are required to present a valid accommodation card upon arrival at the hotel, as well as when ordering other services during their stay on the hotel bill, which we ask guests to confirm with their signature.
2.13. The guest uses the room at the time agreed with the hotel. To ensure the guest’s comfort, the guest agrees to the cleaning and maintenance of his/her assigned premises for the purpose of performing his/her duties by the hotel’s housekeeper and maintenance staff, or the hotel manager; this does not apply if the door is marked with a “DO NOT CLEAN” tag.
2.14. If the guest requests an extension, the hotel may provide a different room than the one he/she originally stayed in.
2.15. If the check-in time has not been agreed in advance, the guest must vacate the room no later than 10.00 a.m. on the last day of the stay. Failure to do so by the deadline may result in the hotel charging the next day’s stay. Please check with reception for late check-out charges.
2.16. The hotel is liable for items brought by the client into the accommodation facility, as well as for damage to the removed items only if these items have been stored in a place reserved for this purpose, but up to a maximum of 334,- €. The hotel is liable for money, valuable items and documents without limitation if they are taken into custody against a receipt.
2.17. Guests receive visitors in the hotel’s common areas. In the accommodation area, visits are only allowed with the permission of the receptionist after being entered in the guest book between 8:00 and 22:00.
2.18. These accommodation regulations are binding for all visits to the rooms. The guest who has booked the accommodation and is accommodated in the room is responsible for its observance by the person, respectively. by the persons who visited him in his room.
2.19. In justified cases, the receptionist is authorised not to allow a visit to the room.
2.20. The guest does not move the hotel equipment without the consent of the responsible employee, does not make modifications or any interference with the electrical network or other technological installation.
2.21. The guest shall not use any electrical appliances in the room, except for personal hygiene (shavers or massagers, hair dryers, etc.).
2.22. In case of illness or injury, the hotel will provide medical assistance or transport to hospital.
2.23. Before leaving the room, the guest closes the taps, turns off the lights and electrical appliances and closes the door.
2.24. For safety reasons, guests should not leave children under 10 years of age alone in the room or in other areas of the hotel / common areas, children’s play area, playground, swimming pool and spa / without adult supervision.
2.25. The guest does not bring sports equipment and objects for the storage of which there are reserved areas in the room.
2.26. From 22:00 – 06:00. is the night calm. The guest is not allowed to noisily entertain in the rooms or in the corridors of the hotel, sing, listen to loud TV or radio programs, and is obliged to observe the quietness of the night.
2.27. In the event of a violation of this regulation, after repeated warning by the receptionist, or. by another responsible hotel employee or the police, the hotel operator is entitled to cancel the booked accommodation the next morning without a refund of the accommodation deposit paid.
2.28. If the guest has taken advantage of the minibar in the room, he/she is obliged to pay for the consumption at the latest on the day of departure from the accommodation. Otherwise, the hotel operator is entitled to charge the detected balance to the payment card according to the valid price list and to charge a contractual penalty of 100% to the price.
2.29. If the guest has damaged or defaced the hotel facilities in any way, he/she is obliged to report it to the hotel reception immediately, at the latest at the moment of his/her departure. It is up to the hotel operator to decide how to handle compensation from the responsible guest. The guest is liable for all damages caused to the hotel’s property according to applicable law.
2.30. The hotel will only accommodate an animal brought by the guest upon proof of its perfect health condition. The price for the placement of animals is charged on the basis of the agreed price. The following measures shall apply to the accommodation of animals :
- a/ Dogs and other animals may be placed in the accommodation facility only with the consent of the management of the accommodation facility.
- b/ Dogs and other animals are forbidden to enter and stay in other areas of the accommodation facility where food, food and drinks are stored.
- c/ In all public areas of the facility, the dog must have a basket.
- d/ It is not allowed to leave animals in the hotel premises, including the hotel room, without the supervision of the accommodated guest /owner or accompanying person/
- e/ Animals must not be allowed to rest on the bed or other equipment used for the guest’s rest. It is not allowed to use bathtubs, showers or sinks for bathing or washing animals.
- f/ Inventory that is used to prepare or serve food to guests shall not be used to feed dogs or other animals.
- g/ /Guest/ the owner or the person accompanying the animal is responsible for the observance of night-time quiet between 22:00 and 6:00. h/ Responsibility for damage caused by the animal to the property of the accommodation facility is borne by the guest /owner or person accompanying the animal/.
2.31. The fire regulations, evacuation plan and evacuation direction signs are posted in the accommodation facility in a visible and accessible place for the guests staying in the hotel. Guests are required to follow these instructions during their stay.
2.32. Guest complaints and any suggestions for improvement are received by the hotel management.
2.33. A book of wishes and complaints is available in an accessible place at the hotel reception.
2.34. The client is obliged to comply with the provisions of these Accommodation Regulations from the moment of renting the room. In the event of a serious breach, the hotel management has the right to withdraw from the accommodation service contract before the expiry of the agreed period.
2.35. According to special regulations /§ 39 of the Postal Regulations/, the accommodation facility accepts parcels addressed to guests accommodated or guests who have ordered accommodation services. They are obliged to deliver these parcels to the addressees and, if this is not possible, to return them to sleep.
2.36. The hotel offers its guests parking. For safety reasons, we recommend that you do not leave valuables in the car.
2.37. Individual clients or guides on group tours are obliged to pay the advance payment for the agreed accommodation and other services in cash, by bank transfer or by credit card on request before the start of the stay. The client who has paid the price of the agreed services in advance is obliged to provide his/her credit card details upon check-in. The hotel guarantees that credit card information will not be misused. In the event that the client does not stay despite the reservation, the hotel is entitled to charge a cancellation fee for 1 night, unless otherwise agreed.
2.38. The Client agrees that the Hotel, in accordance with Act no. 18/2018 Coll. on the protection of personal data and on amending certain laws and with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27. April 2016, the General Data Protection Regulation processed his data. The personal data provided by the client may be processed by the hotel solely in connection with the provision of accommodation and other services and, in the case of foreigners, also for the needs of the Aliens Police. The Hotel undertakes to take such measures to ensure that the processing of the Client’s personal data does not lead to the misuse of the Client’s personal data.
2.39. The hotel may also withdraw from the contract before the expiry of the agreed period if, despite prior notice, the client grossly violates good manners during the stay or if he/she grossly or repeatedly violates the obligations arising from the accommodation regulations.
2.40. In the event of a complaint about the services provided, the hotel and the guest are obliged to follow the Complaints Procedure available on request at the reception.
3. Information on the handling of personal data
3.1. MAXPLAZA processes personal data in accordance with Act 18/2018 Coll. on the protection of personal data and on amending certain laws and with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27. April 2016, the General Data Protection Regulation (“GDPR”). We have taken appropriate technical, organisational and personnel measures in accordance with EU regulations and relevant Slovak legislation.
3.2. For the purpose of registration of the guest, the following personal data are processed: name , surname, residence, date of birth, ID number, obtained from the guest’s identity document provided by the guest prior to the actual accommodation.
3.3. MAXPLAZA will process the personal data manually and automatically directly through its authorised employees and through processors authorised on the basis of personal data processing contracts.
3.4. List of entities to which the guest’s personal data may be disclosed: personal data will only be provided or disclosed to third parties on the basis of legal regulations.
3.5. MAXPLAZA will process the personal data for a period of 6 years from the last visit to the hotel.
3.6. If the guest believes that his/her personal data is being unlawfully processed, he/she may lodge a complaint with the supervisory authority, which for the territory of the Slovak Republic is the Office for Personal Data Protection (www.uoou.sk).
The accommodation regulations are valid from 20.03.2019